Asent Labs is committed to protecting your personal data and maintaining transparency about how we collect, use, and safeguard your information. This Privacy Policy outlines the data practices we follow when providing our services, including our website (asentlabs.co) and the ClientLink platform.
Information We Collect
Asent Labs collects various types of information to provide and improve our services:
• This includes your name, company name, email address, phone number, and job title, which we collect when you engage with us, such as through forms, inquiries, or service contracts.
• We collect data such as IP addresses, browser type, and operating system, along with usage patterns through cookies and similar technologies to improve your experience on our platforms.
• We collect project-specific data, including requirements and deliverables, when you engage with us for web development, design, or technology consulting services.
How We Use Your Information
Asent Labs uses your data for the following purposes:
• To deliver the services requested, including custom web development, design, and technology consulting services.
• To communicate with you about projects, service updates, and inquiries, as well as to send important account-related notifications.
• To enhance the performance and usability of our website, ClientLink platform, and overall service offerings, based on feedback and user interactions.
• To comply with applicable laws and protect the security and integrity of our systems and services.
Legal Basis for Processing Personal Data
Asent Labs processes your personal data under the following legal bases:
• When necessary to fulfill our contractual obligations, such as delivering services.
• When processing is required for our legitimate business interests, such as improving services, without overriding your rights.
• Where explicit consent is given, such as for marketing communications. You may withdraw your consent at any time.
How We Share Your Information
Asent Labs shares your personal data with trusted third parties only under specific conditions:
• We may share data with third-party service providers that support the operation of our services, including but not limited to, services such as payment processing, data hosting, and communication platforms. These third parties are required to protect your personal data and process it solely based on our instructions and in compliance with applicable data protection regulations.
• We may disclose personal data if required by law, court order, or government request, or when necessary to protect our rights or comply with legal obligations.
Data Security
Asent Labs takes your data security seriously and employs multiple safeguards:
• We use encryption to protect personal data during transmission and storage.
• We limit access to personal data to authorised employees and service providers only, ensuring secure handling.
• Our systems are regularly maintained to protect against security threats to keep data integrity.
Data Retention
Asent Labs retains personal data only as long as necessary:
• We retain your personal data for the duration needed to fulfil the purposes described, unless a longer retention period is required by law.
• Once data is no longer needed, we securely delete or anonymise it to protect your privacy.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
• You can request a copy of the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete personal data.
• You can request the deletion of your personal data under certain conditions.
• You may request that we restrict how we process your data in certain circumstances.
• You have the right to receive your personal data in a machine-readable format and transfer it to another provider.
• You can object to our processing of your personal data where we rely on legitimate interests.
• You may withdraw consent for data processing where consent is the legal basis.
To exercise these rights, please contact us at legal@asentlabs.co
Cookies and Tracking Technologies
Asent Labs uses cookies to enhance your experience and provide tailored services. The types of cookies we use include:
• These cookies optimise website performance by tracking how users interact with our site, helping us identify and resolve issues to enhance functionality.
• Used to gather data about how visitors use the website, these cookies help us improve overall functionality and user experience by tracking usage patterns.
• These cookies track user behaviour across websites to deliver relevant advertisements and personalised marketing content based on preferences.
You can manage your cookie preferences and opt out of specific cookie types through our Cookie Preferences tool available on the website. For more details, please refer to our Cookie Policy.
For any questions or concerns regarding this Privacy Policy please contact us using the following information:
Legal Inquiries: legal@asentlabs.com
Mailing Address: Suite 191, 23 King Street, Cambridge, Cambridgeshire, England, CB1 1AH